ROOBET PRIVACY POLICY

1. Introduction

This Privacy Policy outlines how Roobet Crypto Casino handles the personal data we collect when you interact with our services, website, or any applications operating under the Roobet brand. We are fully committed to protecting your information and ensuring it is stored, utilized, and disclosed in strict compliance with applicable data protection laws. Your personal data is managed by Raw Entertainment B.V. (“Roobet” or the “Company”), a company legally established in Curaçao (Company No. 157205) at Korporaalweg 10. The platform operates under license OGL/2024/687/0427, granted by the Government of Curaçao.

2. Consent

By accessing the platform or creating an account, you grant Raw Entertainment B.V. permission to collect, process, and share your personal data with authorized third-party providers and affiliated companies within our group. This consent applies only to information that is necessary for us to deliver the services you use on our website.

3. What Data Do We Collect?

We gather the following categories of information when you use our platform:

Personal Data: Your full name, date of birth, citizenship, residential address, ID documents, utility bills, email address, and phone number.
Usage Data: Device details, location data, IP addresses, browser specifications, and user preferences.
Public Data: Information from any social media profiles (like Twitter, Facebook, Instagram, or TikTok) that you connect to our platform. If we need additional details from you during your time on the site, we will explain why we need them and handle them according to this Policy.

4. How Do We Collect Your Data?

Your personal information is collected through various channels:

When you register for an account.
Through your general use of the website and services.
During communications with our Support Team.
Via Cookies (refer to our Cookies Policy for details).
When you participate in promotional campaigns.
Through authorized third parties you have allowed to share data with us. Please note that refusing to provide mandatory personal data may prevent us from creating your account, delivering our services, or resolving your inquiries.

5. How Will We Use Your Data?

We only process your information legally and transparently for the following purposes:

To create and manage your user account.
To provide you with our gaming services.
To optimize and personalize your website experience.
To run promotional and marketing campaigns.
To send you relevant marketing communications.
To perform statistical analysis and market research aimed at improving our platform.
To assist you through customer support.
To verify your identity (Know Your Customer/KYC processes).
To comply with legal obligations and respond to official requests.
To establish or defend against legal claims.

6. For How Long Do We Store Your Data?

We retain your personal data based on regulatory requirements and the original purpose of its collection. Retention periods vary depending on the data type; for instance, strict Anti-Money Laundering (AML) regulations require us to keep specific account data for up to 10 years after an account is closed.

7. Security of Your Personal Data

We recognize our legal responsibility to protect the information you entrust to us. We implement robust security measures to ensure your data is kept in a safe environment, accessible only by specifically authorized personnel. We hold onto this data only for as long as you use our platform or as required to fulfill the operational purposes outlined here.

8. Marketing Consent

With your explicit consent, we will use your details to send you updates regarding new products, campaigns, and Roobet events. If you decide you no longer want to receive these communications, you can easily opt out by clicking the “unsubscribe” link in our emails or by contacting our Support Team.

9. Cookies

Our platform utilizes Cookies, which may capture personal information. All collected Cookie data is protected under this Policy. For comprehensive details, please review our dedicated Cookies Policy.

10. Your Rights

Under applicable data protection laws, you possess the following rights:

Access: Request copies of the personal data we hold about you.
Rectify: Ask us to update or correct inaccurate or incomplete information.
Erase: Request the deletion of your personal data under specific conditions.
Restrict: Ask us to limit how we process your data, provided it doesn’t disrupt essential service delivery.
Object: Refuse the processing of your data, as long as it does not prevent us from offering you our services.
Portability: Request that we transfer your collected data to you or another organization, where legally permissible. To exercise any of these rights, please reach out to our Support Team. We may require identity verification before processing your request.

11. Data Transfer

As an international platform, we may need to transfer your information across borders to deliver our services. Whenever your data is transferred internationally or to external providers, we take strict measures to ensure it remains protected under relevant privacy laws and that third parties uphold the same security standards we do.

12. Sharing Your Data With Third Parties

We will never sell or rent your personal information. We only share data with external parties under the following circumstances:

When mandated by law or requested by government authorities.
When sharing is strictly necessary to provide the platform’s services.
To fulfill regulatory and licensing obligations across our operational jurisdictions.
When you have explicitly consented to the data sharing. Keep in mind that our platform may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.

13. Contacts

If you have any questions regarding this Privacy Policy or your data rights, please reach out to us via email at: [email protected]